Support teams have a scheduling problem, and it is not a lack of tools — it is a lack of tools built for them specifically.
Generic scheduling software is designed for retail, restaurants, or enterprise HR. The result is tools with enormous feature sets and nothing that solves the actual daily frustration of a support operations manager: knowing, at any moment, whether there is someone covering the next hour.
We built Manage Roster to fix that.
Day View — 24 hours, every slot.
The core view is a 24-hour timeline broken into three sections: Late Night (00:00–06:00), Morning-Day (06:00–18:00), and Night (18:00–24:00). Each hour shows who’s working. A live “NOW” indicator shows the current hour. Gaps are immediately visible.
This is the thing we needed most and couldn’t find anywhere else.
OT Schedule Events.
When you need overtime coverage, you create an OT event — define the date, the available slots, and who’s eligible. Agents see it on their own view and can select which slots they can cover. The manager reviews and confirms. No group chats, no manual edits, no “wait, I thought you were covering that?”
Leave & Holiday Management.
The system knows which agents are in the Philippines and which are in Bangladesh. PH agents get Philippine holidays. BD agents get Bangladesh holidays. Leave requests (casual, annual, sick) are tracked per agent with an approval workflow.
AI Assistant.
Ask plain English questions: “Who’s working tonight?”, “Is anyone on leave this week?”, “What’s our coverage gap on Saturday?” The assistant queries live schedule data and answers in plain language. It doesn’t replace the schedule — it makes it queryable.
Manager Dashboard.
Gantt chart of today’s coverage, live clock, monthly stats, OT visibility. Everything a manager needs to understand the team’s status without digging through individual records.
A few decisions we made intentionally:
No agency upsell. This is not a product trying to sell you a managed scheduling service. It’s a tool. You run it, you own your data.
Free tier that’s actually useful. One workspace, up to 10 agents, no credit card. Real teams can run on the free tier. We want to earn the upgrade.
Dark-first UI. Support managers and agents often work late hours or night shifts. A blinding white interface is a bad experience at 2 AM.
No mobile app (yet). We focused on making the web app excellent on mobile browsers rather than building a half-baked app. Most roster management happens on desktop. The mobile view is for agents checking their schedule, and the browser version works for that.
The roadmap is informed by what actual support teams ask for:
app.manageroster.com — free, no credit card, up to 10 agents.
If you have feedback or a specific workflow we’re not supporting, we want to hear it.