Manage Roster Blog
Tips, product updates, and insights for support teams running 24/7 operations.
7 Best Employee Scheduling Software for Remote Support Teams in 2026 (Free & Paid)
The 7 best employee scheduling software tools for remote support teams in 2026 — real pricing, feature comparisons, and which tool wins for 24/7 operations.
7 Best Sling Alternatives for 24/7 Support Team Scheduling in 2026
Looking for Sling alternatives for your 24/7 support team? We compared 7 scheduling tools on overnight shift coverage, OT visibility, multi-region holidays, and pricing. Find the best fit.
7 Best Connecteam Alternatives for Remote Support Teams in 2026 (Complete Guide)
Looking for Connecteam alternatives built for remote support teams? We compared 7 tools on pricing, 24/7 shift coverage, OT management, and distributed scheduling. Find the best fit.
7 Best Homebase Alternatives for 24/7 Customer Support Teams in 2026 (Complete Guide)
Looking for Homebase alternatives built for 24/7 support teams? We compared 7 tools on pricing, overnight shift coverage, OT management, and multi-region scheduling. Find the best fit.
How to Manage Night Shifts in a 24/7 Customer Support Team: Complete 2026 Guide
Everything you need to manage night shifts in a 24/7 support team — rotation models, overtime handling, holiday coverage, and the tools that actually work overnight.
Introducing Manage Roster — Built for 24/7 Support Teams
We built the scheduling tool we wished we had. Here is what it does and why we built it the way we did.
5 Best Deputy Alternatives for Support Teams in 2026 (Free & Affordable)
Looking for Deputy alternatives built for 24/7 support teams? We compared 5 tools on pricing, shift coverage, and OT management. Find the best fit.
Google Sheets vs Roster Management Software: Why Support Teams Are Switching in 2026
Spreadsheets work for 3 agents. At 8+, they break. Here is exactly where Google Sheets fails for 24/7 support teams and what to use instead.
Best Shift Scheduling Software for 24/7 Customer Support Teams in 2026
Compare the best shift scheduling software built for 24/7 support operations. Real pricing, feature gaps, and which tools handle overnight coverage and OT best.
How to Create a 24/7 Customer Support Schedule: Complete Guide (2026)
Step-by-step guide to building a sustainable 24/7 customer support roster. Shift patterns, OT strategy, holiday management, and the right tools.
5 Best When I Work Alternatives for Remote Support Teams in 2026
When I Work not cutting it for your 24/7 support team? We tested 5 alternatives on overnight coverage, OT management, and pricing. Here is the best pick.
How to Schedule 24/7 Support Coverage Without Burning Out Your Team
A practical guide to building sustainable round-the-clock support rosters for distributed teams — shift patterns, OT strategy, and leave management that actually works.
Why Spreadsheets Fail 24/7 Support Teams (And What to Use Instead)
Google Sheets works great for 3 agents. By the time you hit 8+, it falls apart. Here is exactly why — and what to do about it.