Feature Tour
See the whole picture
Six areas of Manage Roster — all built for teams that run around the clock.
Dashboard
Your whole team, one screen
The manager dashboard shows active agents, current week coverage, upcoming holidays, and who's on leave — the moment you log in. No setup needed.
- ✓ Week-at-a-glance — every agent's shifts for the next 7 days
- ✓ Live work report submission status per agent
- ✓ Upcoming holidays scoped to each agent's country group
- ✓ On-leave agents clearly flagged so nothing gets missed
Work Reports
Know exactly what your team got done
Agents submit daily shift reports from their dashboard. Managers see everything on a filterable analytics view — by date, agent, or template. No more chasing updates in Slack.
- ✓ Custom report templates — ask what actually matters to you
- ✓ Calendar view shows exactly who's missing their reports
- ✓ Slack DM alerts when an agent misses a submission
- ✓ Missed Reports tracker with one-click bulk notify
Leaves & Holidays
Leave management without the spreadsheet
Agents request leave, managers approve or reject with one click, and the schedule updates automatically. Holidays are grouped by country — BD, PH, US, or any region.
- ✓ Approved leave instantly shows as a gap on the day view
- ✓ Country-specific holiday groups — each agent follows their own calendar
- ✓ Casual, annual, and sick leave — tracked separately
- ✓ Agent sees upcoming holidays 30 days ahead on their dashboard
Leaderboard
See who's carrying the team
The leaderboard scores agents across tickets, reviews, Crisp ratings, and more. It makes performance visible without micromanaging — and gives your top agents the recognition they deserve.
- ✓ Composite score across tickets, reviews, ratings, and reports
- ✓ Filterable by date range — this week, this month, all time
- ✓ Submission rate bonus rewards consistency, not just output
- ✓ Visible to managers and owners only
Real-Time Presence
Is anyone actually online right now?
The Who's Online panel shows which agents are active in the platform, when they were last seen, and their current status. Built for shift handovers, coverage checks, and peace of mind.
- ✓ Online, Away, or Offline — based on real last-activity time
- ✓ Last-seen timestamp per agent — no guessing
- ✓ Only visible to managers and owners
- ✓ No extra plugin — native to the platform
Monthly Schedule
Your whole month at a glance
The monthly calendar gives you a bird's-eye view of your entire team's schedule — who's working, who's off, holidays, and overtime, all in one grid. Click any day for full shift detail.
- ✓ Colored agent pills per day — spot gaps instantly
- ✓ Public holidays shown automatically per country group
- ✓ OT badges highlight overtime days at a glance
- ✓ Click any cell to drill into the full day view
